Fulfillment Policy
Updated:Â March 10th, 2024
The following terms and conditions (the "Agreement") administers the use of the sun-lau.com website and services (“Services”) advertised and available on or at the sun-lau.com website (the "Website"). The Website is owned and operated by SUN-LAU.COM. The Website is offered subject to your (the "User" or "you") acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be modified and published from time to time on the Website by SUN-LAU.COM – including, Pricing, Refund, Privacy Policy and others. If you do not agree to this Agreement, please refrain from using the Website.
SUN-LAU.COM offers a refund policy adhering to the policies mentioned.
1. Access & User Information
In order to purchase services on the Website, the User may fill the contact form on the Website (including filling out all required personal information). The User must notify SUN-LAU.COM immediately of any breach of security or unauthorized use of its account.
SUN-LAU.COM may change, suspend or discontinue the Services, Products, fees, charges and terms at any time, including the availability of any feature or content. SUN-LAU.COM may also impose limits on certain features and Services or restrict User's access to parts or all of the Services without notice or liability. The User certifies to SUN-LAU.COM that if the User is an individual (i.e., not a corporation), the User is at least 18 years of age. The User also certifies that it is legally permitted to use the Website, and takes full responsibility for the selection and use of the Website. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions.
2. Modifications
SUN-LAU.COM reserves the right, at its discretion, to modify this Agreement, fees, charges and terms at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Website by the User following such notification constitutes the User's acceptance of the changes in the terms and conditions.
3. Payments and Fees
By accepting this Agreement, the User is confirming that it is legally entitled to use the means of payment tendered and, in the case of card payments, that the User is either the cardholder or have the cardholder's express permission to utilize the card to effect payment. SUN-LAU.COM may refuse to process a transaction for any reason or refuse Service to anyone at any time at SUN-LAU.COM's sole discretion. SUN-LAU.COM will not be liable to User or any third party by reason of refusing or suspending any transaction after processing has begun.
Unless stated otherwise, all fees and payments are quoted in the U.S. Dollars. The User is responsible for paying all fees, payments and applicable taxes associated with our Website and Services.
4. Online Payment Security
SUN-LAU.COM uses the secure Payment Gateway for its online credit card transactions. All online credit card transactions performed on this site are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by SUN-LAU.COM.
5. Refund Policy
Our refund policy is designed to be clear and fair to both you and us.
Please see below for more details regarding refunds for our digital courses.
Digital Courses:
If you are not completely satisfied with your purchase of any digital courses, you may initiate a refund.
All refund requests for these courses must be made within fourteen (30) days of the purchase date.
1:1 Work with me (Coaching):
‍Please note that 1:1 Work With Me has a no refund policy.
Once you have enrolled in 1:1 coaching with Sun, we cannot offer a refund. All sales are final.
General Refund Process
To initiate a refund for eligible courses, please email us at [email protected]
After we receive your request, we will process it accordingly.
Please allow at least five (5) business days from the receipt of your request to process your refund. Refunds may take an additional 5 days or more to appear on your credit card statement, depending on your credit card company.
For any questions regarding our refund policy or if you need assistance with the process, please don't hesitate to contact us at [email protected]
6. General
No agency, partnership, joint venture, employee-employer, relationship, etc. is intended or created by this Agreement. You acknowledge that you have all the necessary permits to grant us with User’s personal data to fulfill this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee that we will take action against all breaches of this Agreement.
Questions
If you have any questions concerning our fulfillment policy, please contact us at:
